We get called after other people's projects go wrong often enough to see the pattern. Here it is, so you can avoid it — with us or with anyone.
1. Accepting a phone quote
A number given without seeing the site is a placeholder. It will change, and it will change in one direction.
2. Paying a large deposit up front
Money for work not yet done is a real risk. Milestone-based billing — tied to phases defined in a written proposal — keeps payment aligned with completed work.
3. Comparing totals instead of scope
Ask every bidder the same questions: tear-out, sub-base prep, reinforcement, jointing plan, permits, cleanup. The cheap bid is usually cheap because something on that list is missing.
4. Nothing in writing
Verbal commitments evaporate at the exact moment you need them. Get the scope, the inclusions, the change process, and the warranty in writing before work starts.
5. Ignoring drainage
Most concrete failures are water failures. If nobody at the walkthrough talked about where the water goes, that's a red flag.
6. Skipping the jointing conversation
Concrete cracks; control joints decide where. A contractor who doesn't discuss the joint layout is letting the slab choose.
7. No communication plan
You should know what's happening on your property without chasing anyone. Photo updates at every stage should be standard, not a favor.
Get your number in writing.
One walkthrough, then a written proposal with the scope and inclusions defined. Anything unforeseen is explained and approved by you in writing before we proceed.
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